Privacy Policy
Julie ("we", "us") is an AI receptionist service operated by a sole proprietor in West Melbourne, Florida. This policy explains what information we collect, how we use it, and the choices you have. If you have questions, email us at julie.receptionist@gmail.com.
Information we collect
- When you contact us or book a call: your name, email address, phone number, business name, and anything you choose to tell us about your business.
- When you call our demo line: the call is answered by an AI receptionist. Your phone number, a recording and a transcript of the call are stored by our receptionist software provider so we can review and improve the demo.
- When you become a client: billing details (handled by our payment processor; we do not store full card numbers), and the business information you give us to set up your receptionist, such as your hours, services and prices.
- Your callers' information: when we manage an AI receptionist for your business, your callers' names, numbers, call recordings, transcripts and booking details are stored in your own receptionist account. We access them only to set up, maintain and support your service.
How we use information
- To respond to you and hold the calls you book with us.
- To set up, run, test and improve the services we provide to you.
- To send invoices, service updates and occasional messages about our services. You can opt out of marketing messages at any time.
- To meet legal, tax and accounting obligations.
We do not sell your personal information, and we do not use your callers' information for our own marketing.
Services we rely on
We share information only with providers that help us run our business, and only as needed:
- Upfirst, the AI receptionist platform that answers calls, records and transcribes them, and books appointments.
- Google (Workspace, Gmail and Calendar) for email and scheduling, and Google Fonts on this website.
- Our payment processor for invoices and card payments.
- Netlify, which hosts this website.
- Calendar, scheduling and automation tools you ask us to connect for your business, such as Square, Calendly or Zapier.
Each provider handles information under its own privacy policy. We may also disclose information if required by law.
Cookies and website data
This website does not use advertising or analytics cookies. Our hosting provider and Google Fonts may receive basic technical information, such as your IP address and browser type, when you load the page.
How long we keep information
We keep information for as long as needed to provide our services and meet legal and tax requirements. Demo call recordings are deleted periodically. When a client relationship ends, your caller data stays in your own receptionist account, and we remove our access.
Security
We use reputable providers, strong passwords and two-step verification on our accounts. No system is perfectly secure, but we take reasonable steps to protect your information.
Your choices
You can ask us to show, correct or delete the personal information we hold about you by emailing julie.receptionist@gmail.com. We will respond within 30 days.
Children
Our services are for businesses and are not directed at children under 13. We do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.